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Theresa Bontempo
Director of Customer Success

Theresa Bontempo is Director of Customer Success at Shift platform, where she partners with leaders across QSR, healthcare, and franchise organizations to elevate how they communicate with and engage their frontline workforce. With over a decade of experience in customer success and digital signage, Theresa brings a deep understanding of the operational challenges these industries face—and how to solve them at scale. 

She specializes in helping multi-location operators ensure critical messaging reaches every employee - whether in the kitchen, on the floor, or across distributed care teams, driving stronger alignment, improved training outcomes, and more consistent execution. Theresa’s solutions-focused approach helps organizations turn communication into a lever for better performance, from speed of service and compliance to employee retention and overall business growth. 

Known for her ability to translate complex operational needs into simple, scalable strategies, Theresa works as a trusted partner to her clients, helping them connect their people, streamline communication, and deliver measurable results across every location.

QSR

How a Popeyes and Burger King Franchisee Improved Workforce Output

This was one of the moments that helped Newell realize that information wasn’t cascading to all levels of his company’s footprint, which totals nearly 2,000 employees. Newell decided to install Shift in his stores, a portfolio which includes 36 Burger Kings, 34 Popeyes, and 3 Taco Johns.
Communication

12 Examples of Digital Signage for Internal Communications

Adding digital signage for employee communications is a fantastic way to engage workers, and here are 8 examples of how to get internal communications to them!
Healthcare

Digital Synergy: How televisions can power employee communication in healthcare

Avamere Living understood the struggles of communicating with 4,000 staff who worked in 32 locations of the post-acute and rehabilitation centers scattered across the country.
Corporate/HR

The Franchise Playbook: Using Digital Signage to Standardize Operations Across Locations

How open communication through technology can change your businesses for the better
Corporate/HR

Franchise Communication Done Right: How to Keep Every Location on the Same Page

Communication is important for any company and digital signage can be a life saver for franchises with multiple locations!
QSR

One Brand, Many Locations: How Digital Signage Ensures Consistency Across Your Franchise Network

Franchises can benefit from digital signage and how it can impact customers and staff from many locations!
QSR

From HQ to the Floor: How Digital Signage Keeps Franchise Locations Aligned

What upgrading your communications and advertising can do for your businesses
QSR

Examples of QSR Digital Displays for Internal Employee Communication

Boost engagement and productivity with these top digital signage displays that truly make a difference!
Corporate/HR

Make Training and Development More Immersive With Microlearning Techniques and Tactics

Microlearning is an efficient way to train and help staff develop with short learning sessions that they’ll easily remember!
Corporate/HR

Microlearning in HR: How This Practice Can Change Work Attitudes

Seeing the benefits of this technique of learning and its relation to Human Resources
Corporate/HR

Microlearning in Sales: Learn Customer Service Tactics and More in Short, Concise Units

There are a number of reasons why employers are switching to microlearning methods of training and it shines in sales departments!
ERG

Your 2026 Employee Resource Groups Toolkit: Must-Have Essentials for Administrators

The most essential tools that will make any employee resource group successful and bring everyone together in the workplace!
Corporate/HR

OptiSigns Alternative: Looking at the Pros and Cons (and better alternatives)

Taking a look at this popular digital signage software and others to see what the best of the best is
Corporate/HR

Gamified Microlearning in Corporate Learning: Fun and Engaging Ways to Get Staff Through Training Sessions

Interactive ways to get staff engaged in important training sessions–such as gaming–can boost learning retention and more!
Communication

Digital Signage and 6 Other Creative Ways to Communicate Information to Employees

Effective internal communication drives business success. This post covers why it's essential and explores innovative methods like digital signage, video, and internal platforms to boost employee engagement and productivity.
Healthcare

How to Improve Employee Engagement in Healthcare

If you’re looking for ways to improve employee engagement in the healthcare industry, we have 7 tips for you!
Engagement

Best Software For Internal Digital Signage: Top 5 CMS Applications Available for Dynamic Content

Content management systems are crucial for creating content for digital signage–and it can help boost engagement and productivity!
Communication

Office Break Room Ideas: Optimize Communication + Relaxation for Improved Productivity

Importance of Optimizing a Break Room Space + How to Make it a Better Fit For Employees
Communication

Poppulo and its Alternatives: How This Digital Signage Content Platform Works (And Others Like it!)

Digital signage is making its waves throughout businesses across the United States, but what content platform works best?
Communication

Beyond the Inbox: How Digital Signage is Revolutionizing Corporate Communication

Communication is important in corporate businesses and offices to relay information to one another and digital signage can up the game!
QSR

How a Jersey Mike’s and Little Caesars Franchisee Uses TVs to Build Culture

Brothers Jason and Scott Zieman own and operate nine Jersey Mike’s locations, as well as five Little Caesars stores, in the Akron, Ohio area. The owner-operators have always been proud of the work culture they’ve built inside their businesses, dating back to the days when they were in the Arby’s system.
Engagement

BrightAuthor Alternatives: What to Know Before Committing to the Best CMS For Your Business

A content management system can create and organize all of your content to help boost staff and company morale!
Engagement

Employee Recognition Display Boards: How a Simple Piece of Content Can Boost Employee Morale

Creating an environment that your employees feel heard and recognized in is crucial, and digital signage can do just that!