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Theresa Bontempo
Director of Customer Success

Theresa Bontempo is Director of Customer Success at Shift platform, where she partners with leaders across QSR, healthcare, and franchise organizations to elevate how they communicate with and engage their frontline workforce. With over a decade of experience in customer success and digital signage, Theresa brings a deep understanding of the operational challenges these industries face—and how to solve them at scale. 

She specializes in helping multi-location operators ensure critical messaging reaches every employee - whether in the kitchen, on the floor, or across distributed care teams, driving stronger alignment, improved training outcomes, and more consistent execution. Theresa’s solutions-focused approach helps organizations turn communication into a lever for better performance, from speed of service and compliance to employee retention and overall business growth. 

Known for her ability to translate complex operational needs into simple, scalable strategies, Theresa works as a trusted partner to her clients, helping them connect their people, streamline communication, and deliver measurable results across every location.

QSR

How a Popeyes and Burger King Franchisee Improved Workforce Output

This was one of the moments that helped Newell realize that information wasn’t cascading to all levels of his company’s footprint, which totals nearly 2,000 employees. Newell decided to install Shift in his stores, a portfolio which includes 36 Burger Kings, 34 Popeyes, and 3 Taco Johns.
Communication

12 Examples of Digital Signage for Internal Communications

Adding digital signage for employee communications is a fantastic way to engage workers, and here are 8 examples of how to get internal communications to them!
Healthcare

Digital Synergy: How televisions can power employee communication in healthcare

Avamere Living understood the struggles of communicating with 4,000 staff who worked in 32 locations of the post-acute and rehabilitation centers scattered across the country.
Corporate/HR

How Packaging Companies Are Using Internal Signage to Improve Floor Operations

Packaging companies are starting to take full advantage of all the benefits of digital signage
Education

How Schools Are Using Digital Signage to Keep Students and Staff in the Loop

Digital signage keeps both staff and students informed in a technologically advanced way!
Hospitality

How Hotels Are Using Digital Signage to Streamline Internal Communication

Hotels are making internal communication better than ever with the help of digital signage
Corporate/HR

5 Ways Digital Signage Can Boost Productivity in Your Office

If you’re looking for ways to utilize digital signage to increase office productivity, we have all you need to know in this guide!
Engagement

How Retailers Are Using Internal Digital Signage to Align Staff and Drive Sales

Digital signage in retail is essential for both staff engagement and increasing sales among customers–a two-in-one deal!
Education

How Shift Helps Universities Communicate Across Campus with Digital Signage

How can colleges and universities utilize the assistance of digital signage to help students, staff, and visitors?
Engagement

How Digital Wayfinding Signage Helps Employees and Visitors Navigate Your Space

If you want to know how wayfinding signage can assist both employees and visitors, keep reading!
Corporate/HR

What to Put on Your Break Room Signage (And Why It Matters)

Having the necessary content on your digital signage screen can uplift staff during their break time and leave them rejuvenated!
Corporate/HR

How Hotels and Resorts Are Using Digital Signage to Elevate the Guest Experience

If you’re looking for ways to upgrade guest experience at your hotel or resort, consider using digital signage solutions!
Corporate/HR

How to Display KPI Dashboards on Digital Signage in Your Office

Want to learn more about displaying KPI on your digital signage dashboards? We have everything you need to know right here.
Corporate/HR

The Best Digital Signage Software for Offices in 2026

Choosing the best digital signage software shouldn’t be difficult–make your decision easy with these top options for your office and staff!
Corporate/HR

How to Choose the Right Content Management System for Your Digital Signage

Looking for a CMS for your digital signage? Make sure to follow these tips!
Corporate/HR

10 Internal Signage Ideas That Will Upgrade Your Workplace

Need some ideas to put on your digital internal signage to upgrade your workplace? Check out these top 10 options right here.
Corporate/HR

How Digital Signage Keeps Manufacturing Teams Informed and Aligned

How external and internal communications can be done fast and succinctly
Corporate/HR

How Digital Signage Is Improving Patient Experience In Healthcare

Utilizing Digital Displays To Provide Information, Education, And Navigation
Corporate/HR

Why Brisbane Businesses Are Switching to Digital Internal Signage

A major city in Australia is making a change in how they promote their business and improve employee morale–and why you should do it too!
Corporate/HR

The Complete Guide to Internal Signage for Modern Workplaces

How this communication medium is changing the way we operate on a day-to-day basis
Corporate/HR

The Franchise Playbook: Using Digital Signage to Standardize Operations Across Locations

How open communication through technology can change your businesses for the better