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Theresa Bontempo
Director of Customer Success

Theresa Bontempo is Director of Customer Success at Shift platform, where she partners with leaders across QSR, healthcare, and franchise organizations to elevate how they communicate with and engage their frontline workforce. With over a decade of experience in customer success and digital signage, Theresa brings a deep understanding of the operational challenges these industries face—and how to solve them at scale. 

She specializes in helping multi-location operators ensure critical messaging reaches every employee - whether in the kitchen, on the floor, or across distributed care teams, driving stronger alignment, improved training outcomes, and more consistent execution. Theresa’s solutions-focused approach helps organizations turn communication into a lever for better performance, from speed of service and compliance to employee retention and overall business growth. 

Known for her ability to translate complex operational needs into simple, scalable strategies, Theresa works as a trusted partner to her clients, helping them connect their people, streamline communication, and deliver measurable results across every location.

QSR

How a Popeyes and Burger King Franchisee Improved Workforce Output

This was one of the moments that helped Newell realize that information wasn’t cascading to all levels of his company’s footprint, which totals nearly 2,000 employees. Newell decided to install Shift in his stores, a portfolio which includes 36 Burger Kings, 34 Popeyes, and 3 Taco Johns.
Communication

12 Examples of Digital Signage for Internal Communications

Adding digital signage for employee communications is a fantastic way to engage workers, and here are 8 examples of how to get internal communications to them!
Healthcare

Digital Synergy: How televisions can power employee communication in healthcare

Avamere Living understood the struggles of communicating with 4,000 staff who worked in 32 locations of the post-acute and rehabilitation centers scattered across the country.
Engagement

Digital Signage For Microlearning in the Warehouse Industry

Microlearning can help improve safety and daily operations within the warehouse industry, and digital signage can prove helpful for this!
Engagement

Digital Signage for Microlearning in the Education Industry

Including microlearning at schools and universities is a great way to keep students and staff aware and engaged!
Engagement

Digital Signage for Microlearning in the Manufacturing Industry

There are all kinds of ways the manufacturing industry can use digital signage for microlearning
Engagement

Digital Signage for Microlearning in the Hotel Industry

Put digital signage to work for you when it comes to training hotel staff through microlearning
Engagement

Digital Signage for Microlearning in the QSR Industry

Use digital signage to help with microlearning in your QSR!
Engagement

Digital Signage For Microlearning in the Healthcare Industry

Learning new essential content for the healthcare industry is important, and bite-sized pieces of it can make it easier to retain!
Engagement

Digital Signage for Safety in a Corporate Office

Does your corporate office use digital signage for safety information?
Engagement

Digital Signage for Safety in the Automotive Industry

There are lots of ways you can promote a safety-first environment in the automotive industry with the help of digital signage
Engagement

Digital Signage For Safety in the Warehouse Industry

Safety in the warehouse industry is crucial and digital signage can be a constant reminder for staff to be on the lookout!
Engagement

Digital Signage For Safety in the Retail Industry

Protect both customers and staff with the top safety tips and tactics to avoid preventable accidents!
Engagement

Digital Signage for Safety in the Education Industry

Looking for ways to reach students and staff about safety at school? Consider using digital signage.
Engagement

Digital Signage for Safety in the Manufacturing Industry

Digital signage can improve safety awareness considerably in the manufacturing industry
Engagement

Digital Signage for Safety in the Hotel Industry

Utilize the power of digital signage to enhance safety at your hotel
Engagement

Digital Signage for Safety in the QSR Industry

Wondering how you can use digital signage to make your QSR safer? We have everything you need to know right here.
Engagement

Digital Signage For Safety in the Healthcare Industry

Keep your employees safe and compliant with important safety reminders through immersive digital signage!
Engagement

Digital Signage for Internal Marketing in a Corporate Office

How to harness the power of digital signage for internal marketing in your office
Engagement

Digital Signage for Internal Marketing in the Automotive Industry

You can use the power of digital signage for internal marketing purposes no matter where you are in the auto industry!
Engagement

Digital Signage For Internal Marketing in the Warehouse Industry

The warehouse industry could always use a boost in internal marketing to improve employee engagement and communications!
Engagement

Digital Signage For Internal Marketing in the Retail Industry

Give your staff the boost they need through digital signage and improve engagement and communication!
Engagement

Digital Signage for Internal Marketing in the Manufacturing Industry

Want to know how to make digital signage work for internal marketing with manufacturing staff? We have all you need to know right here.
Engagement

Digital Signage for Internal Marketing in the Education Industry

The education industry can really benefit from incorporating digital signage for internal marketing purposes!