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Theresa Bontempo
Director of Customer Success

Theresa Bontempo is Director of Customer Success at Shift platform, where she partners with leaders across QSR, healthcare, and franchise organizations to elevate how they communicate with and engage their frontline workforce. With over a decade of experience in customer success and digital signage, Theresa brings a deep understanding of the operational challenges these industries face—and how to solve them at scale. 

She specializes in helping multi-location operators ensure critical messaging reaches every employee - whether in the kitchen, on the floor, or across distributed care teams, driving stronger alignment, improved training outcomes, and more consistent execution. Theresa’s solutions-focused approach helps organizations turn communication into a lever for better performance, from speed of service and compliance to employee retention and overall business growth. 

Known for her ability to translate complex operational needs into simple, scalable strategies, Theresa works as a trusted partner to her clients, helping them connect their people, streamline communication, and deliver measurable results across every location.

QSR

How a Popeyes and Burger King Franchisee Improved Workforce Output

This was one of the moments that helped Newell realize that information wasn’t cascading to all levels of his company’s footprint, which totals nearly 2,000 employees. Newell decided to install Shift in his stores, a portfolio which includes 36 Burger Kings, 34 Popeyes, and 3 Taco Johns.
Communication

12 Examples of Digital Signage for Internal Communications

Adding digital signage for employee communications is a fantastic way to engage workers, and here are 8 examples of how to get internal communications to them!
Healthcare

Digital Synergy: How televisions can power employee communication in healthcare

Avamere Living understood the struggles of communicating with 4,000 staff who worked in 32 locations of the post-acute and rehabilitation centers scattered across the country.
Engagement

Digital Signage For Internal Marketing in the Retail Industry

Give your staff the boost they need through digital signage and improve engagement and communication!
Engagement

Digital Signage for Internal Marketing in the Manufacturing Industry

Want to know how to make digital signage work for internal marketing with manufacturing staff? We have all you need to know right here.
Engagement

Digital Signage for Internal Marketing in the Education Industry

The education industry can really benefit from incorporating digital signage for internal marketing purposes!
Engagement

Digital Signage for Internal Marketing in the Hotel Industry

Want a how-to guide on digital signage for the hotel industry? We have everything you need to know right here.
Engagement

Digital Signage for Internal Marketing in the QSR Industry

There are all kinds of ways digital signage can improve communications, morale, and benefit customers in the long run. Here’s how.
Engagement

Digital Signage for Internal Marketing in the Healthcare Industry

Add digital screens to your high-traffic staff-only areas to reduce email overload, improve engagement, and boost training in healthcare!
Engagement

Backroom vs Sales Floor: Where Should Signage Go?

Digital signage can benefit both the backroom as well as the sales floor in different ways
Engagement

Digital Signage for Holiday Staffing

Have a smoother holiday season this year by taking advantage of digital signage!
Engagement

Small Employee Break Room Ideas: Make the Most Out of Your Space to Engage + Refresh Staff

It’s important to take care of your employees even for small businesses–and changing or adding to the break room can make a difference!
QSR

Top Strategies and Tools You Need In Your BOH Staff Training For Success in Hospitality

Back Of House (BOH) training may seem like a challenge, especially in the hustle and bustle of a busy kitchen or stock room. But, by leveraging your BOH signage and TVs, employee learning and training can be a consistent practice.
Engagement

Digital Signage For Loss Prevention: Deter Theft With These Useful Tactics

Many businesses suffer with the loss of profit from stolen goods annually, but digital signage can help cut those numbers drastically!
Communication

Digital Signage and 6 Other Creative Ways to Communicate Information to Employees

Effective internal communication drives business success. This post covers why it's essential and explores innovative methods like digital signage, video, and internal platforms to boost employee engagement and productivity.
Engagement

Best Software For Internal Digital Signage: Top 5 CMS Applications Available for Dynamic Content

Content management systems are crucial for creating content for digital signage–and it can help boost engagement and productivity!
Engagement

Digital Signage for Multi-Brand Groups

Looking for ways to create engaging digital signage for multi-brand groups? This is your guide!
Engagement

Employee of the Month Display Ideas: How You Can Properly Show Off Your Star Employees

Looking to take your E.O.T.M program and display to the next level? We got you covered!
Engagement

The Real Cost of Disconnected Locations

If your company’s locations are disconnected, you could really be missing out
Hospitality

Employee Break Room Furniture Ideas: Create a Room of Relaxation For Staff

Break rooms are important to have for staff to separate themselves from the stress of being on the floor or in the office, and these furniture ideas are a great way to make it better!
Logistics

12 Best Examples of Warehouse Digital Signage for Internal Communications

Digital signage makes internal communication between warehouse workers run smoother, leading to more efficient daily operations!
Engagement

How Digital Signage Keeps Locations Compliant

Your staff’s safety should be of the utmost importance, and digital signage is a great way to enforce safety compliances and reminders!
Hospitality

Top 9 Snacks For the Employee Break Room: The Necessary Goodies For All Types of Snackers

Treating your staff to something nice–such as good snacks in the employee break room–is a great way for them to feel appreciated!
Engagement

Employee Wellness Program Ideas for Maximum Workplace Happiness & Productivity

While, in general, most employers agree they provide their staff with the tools they need to perform their job duties, that may not include employee wellness programs tailored toward their needs. This should include all of your employees, including deskless staff that can’t scroll through weekly newsletters at a desk.