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Corporate/HR

Flattening the Forgetting Curve: Why Microlearning is Scaling Frontline Success in 2026

Training is often a one-time event that’s quickly forgotten. Explore how delivering knowledge in the flow of work drives confidence, connection, and better KPIs for frontline teams.

Authored by 
Kara Surrena
Kara Surrena is a seasoned executive with 20 years of experience leading teams and driving exponential growth in the SaaS software industry.
Reviewed by 
Kara Surrena
Kara Surrena is a seasoned executive with 20 years of experience leading teams and driving exponential growth in the SaaS software industry.
Three people in an office looking at a digital screen

Hard to believe that 2026 is already rounding the first corner, so it seems like a good time to start looking at the themes showing up in business for the year.

One that has stood out as a hot topic is the desire to deliver improved training for teams. And whether the goal is to grow confidence or connection or if it's more KPI-driven to deliver improved results on accuracy or OSAT... at Shift, we are always grateful to be a part of the solve, especially for frontline teams.

Benjamin Franklin said, “An investment in knowledge pays the best interest.”It’s a timeless idea but in many frontline environments, putting it into practice is still a challenge.

So what prevents training from being more effective?Training is often delivered as an event: scheduled, delivered all at once, and often separate from the actual workday. And while it’s well-intentioned, it is often quickly forgotten. It's Science - the brain retains limited (approx 30%) information when it is served in large doses.

What if learning didn’t always have to feel separate from the job, and what if more could be committed to memory?That’s where a platform like Shift comes in, designed to drive employee engagement and powered by digital signage, we enable clients to deliver microlearning in short, relevant, bite-size amounts throughout the day which flattens what is known as the "forgetting curve." This is not meant to be a replacement for formal training, but as a powerful complement to it. Reinforcing key messages, bridging gaps between sessions, and helping important information stick long after the training ends.Delivered in the natural flow of work, these small, consistent moments are easier to absorb, retain and more likely to be applied.

When employees receive relevant, digestible information consistently:

• They feel more confident in their roles

• They feel more connected to the organization

• They become more engaged in their work

And engaged employees drive better outcomes, every time. Investing in knowledge doesn’t have to mean slowing down operations. With the right tools, it can happen seamlessly, continuously, and impactfully.Learn more at shiftplatform.tv

Authored by 
Kara Surrena
Kara Surrena is a seasoned executive with 20 years of experience leading teams and driving exponential growth in the SaaS software industry.
Read More
Reviewed by 
Kara Surrena
Kara Surrena is a seasoned executive with 20 years of experience leading teams and driving exponential growth in the SaaS software industry.
Read More
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"At Wingstop, we're always looking for innovative ways to meet our Team Members where they are. The integration between Schoox and Shift has truly elevated how we engage our restaurant teams. By embedding our Flavor Lab LMS into the Shift platform, we've made it easier than ever to spotlight training completions, share key updates, and celebrate performance—right in the flow of their day. Training is now more visible, more accessible, and even a bit competitive—and that's exactly the kind of energy that drives results at Wingstop."
Izzy Martinez

Manager, Operations Integration
Wingstop Corporate

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Director of Marketing Avamere Living

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Sara Kokx

Senior Manager of Training and Development, Patton Wings, Buffalo Wild Wings

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"[Shift] enables our cashiers to be more effective ‘suggestive sellers,’ with sales leaderboards on our back-of-house TVs. Our cashiers naturally want to be at the top of the leaderboard to be recognized and rewarded, which results in them selling more than they typically would.”
Russ Lo Bello, COO

Burger King Franchisee, COO Phoenix Organization

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Jose Vazquez Barquet, VP

Subway

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